FAQ

Frequently asked questions

Do you have any other range of football jerseys?


Absolutely, we have a much wider range of products and are constantly updating our site to include them. However, we are unable to process all of them at a quick rate. If you are looking for a certain jersey, you can contact us, as we may have it available but it has not been updated on the site.




How long does it take for my order to arrive?


A typical order would take around 7-14 days. Due to the products being exported directly from the manufacturers. Sometimes orders may be slightly delayed due to high demand from manufacturers.




How quick can you respond to my queries?


We aim to respond within hours of receiving any sort of query. We are available online Monday to Sunday 24/7 during the day. Which is our USP of high quality customer service.




Can personalised items be exchanged or returned?


Once items have been personalised they cannot be exchanged unless faulty. However, if the product does not have a name or number on it. We will absolutely accept returns!




Do you offer any other delivery options?


Unfortunately, we are unable to offer different delivery services during this time.




Do you do worldwide delivery?


Yes! We absolutely do. We deliver to every country worldwide at a free delivery cost. Please message for further details on how long it would take for an order to reach your country.




How do I return a item?


If you would like to return a product, we are more than happy to accept this. Return postage must be paid by the buyer, and as soon as the product has been recieved to us. We will immediately refund your money to your account. Please note that a recovery fees is required for the jersey. Please note: Custom products are excluded from returns, unless faults discovered.




I have still not got my shirt yet, and it is over the expected delivery time. What do I do?


We usually inform all of our customers to wait an extra 5 - 7 days over the expected arrival time as the package may be slightly delayed in shipping. If you have still not received it after this time, please email us at superfootballshirts@outlook.com.